Terms of Service
Terms and conditions for using the TKO Tunnel services
Last updated: August 8, 2025
1. Acceptance of Terms
By using the TKO Tunnel to Lam Tin ("the Tunnel") and related services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services. These Terms apply to all users of the Tunnel, including drivers, passengers, and account holders.
2. Service Description
2.1 Tunnel Services
We provide:
- Access to the TKO Tunnel for authorized vehicles
- Electronic toll collection and payment processing
- Traffic monitoring and management services
- Emergency assistance and safety services
- Customer support and account management
2.2 Service Availability
The Tunnel operates 24/7, subject to:
- Scheduled maintenance and repairs
- Emergency closures for safety reasons
- Weather-related restrictions
- Government directives or legal requirements
3. User Obligations
3.1 Vehicle Requirements
Users must ensure their vehicles:
- Are properly registered and insured
- Meet height restrictions (maximum 4.5 meters)
- Are in safe operating condition
- Comply with all applicable traffic laws
- Have valid permits for hazardous materials (if applicable)
3.2 Driving Conduct
While using the Tunnel, users must:
- Observe the speed limit of 80 km/h
- Maintain safe following distances
- Keep headlights on at all times
- Follow lane discipline and traffic signals
- Not stop except in emergencies
- Comply with instructions from tunnel personnel
4. Payment Terms
4.1 Toll Charges
Users agree to pay all applicable tolls and fees:
- Tolls are charged per vehicle passage
- Rates may vary by vehicle type and time of day
- Payment is required before or upon tunnel entry
- Unpaid tolls may result in penalties and collection actions
4.2 Payment Methods
Accepted payment methods include:
- Electronic payment systems (Octopus, Autotoll)
- Credit and debit cards
- Cash at designated toll booths
- Prepaid accounts and monthly passes
5. Account Management
5.1 Account Registration
To create an account, you must:
- Provide accurate and complete information
- Be at least 18 years old or have parental consent
- Maintain current contact and payment information
- Keep your login credentials secure
5.2 Account Responsibilities
Account holders are responsible for:
- All activities under their account
- Maintaining account security
- Promptly reporting unauthorized use
- Updating account information as needed
6. Prohibited Activities
Users are prohibited from:
- Using the Tunnel for illegal activities
- Transporting prohibited or dangerous goods without permits
- Interfering with tunnel operations or safety systems
- Damaging tunnel property or equipment
- Harassing other users or tunnel personnel
- Attempting to evade toll payments
- Using unauthorized vehicles or equipment
7. Safety and Emergency Procedures
7.1 Emergency Response
In case of emergency:
- Follow posted emergency procedures
- Use emergency telephones to contact control center
- Evacuate via designated emergency exits if instructed
- Cooperate with emergency personnel
7.2 Incident Reporting
Users must report:
- Accidents or vehicle breakdowns immediately
- Safety hazards or equipment malfunctions
- Suspicious activities or security concerns
- Any damage to tunnel property
8. Liability and Insurance
8.1 User Liability
Users are liable for:
- Damage caused by their vehicles or actions
- Violations of traffic laws and tunnel regulations
- Costs associated with emergency responses caused by user actions
- Third-party claims arising from their tunnel use
8.2 Limitation of Liability
Our liability is limited to:
- Direct damages caused by our negligence
- The amount of tolls paid for the specific journey
- Exclusion of consequential or indirect damages
- Maximum liability as permitted by applicable law
9. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
10. Intellectual Property
All content, trademarks, and intellectual property related to the Tunnel and our services are owned by us or our licensors. Users may not:
- Copy, modify, or distribute our content without permission
- Use our trademarks or logos without authorization
- Reverse engineer or attempt to access our systems
- Create derivative works based on our services
11. Termination
11.1 Termination by User
You may terminate your account at any time by:
- Contacting our customer service
- Following account closure procedures
- Settling all outstanding balances
11.2 Termination by Us
We may terminate or suspend access for:
- Violation of these Terms
- Non-payment of tolls or fees
- Safety violations or misconduct
- Fraudulent or illegal activities
12. Dispute Resolution
Any disputes arising from these Terms or your use of our services will be resolved through:
- Good faith negotiations between the parties
- Mediation if direct negotiations fail
- Arbitration or court proceedings as a last resort
- Application of Hong Kong law and jurisdiction
13. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms. We will provide reasonable notice of material changes.
14. Contact Information
For questions about these Terms or our services, please contact us:
Key Points Summary
Service Agreement
These terms govern your use of the TKO Tunnel and all related services.
Safety First
Follow all safety guidelines and traffic rules while using the tunnel.
Payment Required
All tolls and fees must be paid as specified in the payment terms.
User Responsibility
You are responsible for your vehicle, conduct, and compliance with all rules.