Privacy Policy
How we collect, use, and protect your personal information
Last updated: August 8, 2025
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Contact information (name, email address, phone number)
- Vehicle information (license plate, vehicle type, registration details)
- Payment information (credit card details, billing address)
- Account information (username, password, preferences)
1.2 Usage Information
We automatically collect information about your use of our services:
- Tunnel usage data (entry/exit times, frequency of use)
- Website usage (pages visited, time spent, browser information)
- Device information (IP address, device type, operating system)
- Location data (when using our mobile applications)
2. How We Use Your Information
2.1 Service Provision
We use your information to:
- Process tunnel toll payments and maintain your account
- Provide customer support and respond to inquiries
- Send service-related notifications and updates
- Improve our services and user experience
2.2 Safety and Security
Your information helps us:
- Monitor tunnel usage for safety and security purposes
- Investigate incidents and emergency situations
- Prevent fraud and unauthorized access
- Comply with legal and regulatory requirements
3. Information Sharing
3.1 Third-Party Service Providers
We may share your information with trusted third parties who assist us in:
- Payment processing and financial services
- Customer support and technical maintenance
- Data analysis and service improvement
- Marketing and communication services
3.2 Legal Requirements
We may disclose your information when required by:
- Legal processes, court orders, or government requests
- Law enforcement agencies for investigation purposes
- Emergency situations involving public safety
- Compliance with applicable laws and regulations
4. Data Security
4.1 Security Measures
We implement comprehensive security measures including:
- Encryption of sensitive data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication systems
- Employee training on data protection practices
4.2 Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our agreements
- Improve our services and prevent fraud
5. Your Rights
5.1 Access and Control
You have the right to:
- Access and review your personal information
- Update or correct inaccurate information
- Request deletion of your personal data
- Opt-out of marketing communications
5.2 Data Portability
Where applicable, you may:
- Request a copy of your data in a portable format
- Transfer your data to another service provider
- Restrict processing of your personal information
- Object to certain uses of your data
6. Cookies and Tracking
6.1 Cookie Usage
Our website uses cookies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Ensure website security and functionality
6.2 Cookie Management
You can control cookies through:
- Browser settings to block or delete cookies
- Our cookie preference center
- Third-party opt-out tools and services
- Mobile device settings for app-based tracking
7. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Summary
Data Protection
We use industry-standard security measures to protect your personal information.
Transparency
We clearly explain how we collect, use, and share your information.
Your Control
You have rights to access, update, and delete your personal information.